Interior of Pure Organic Spa; bar stools at table with hair colour in the background

Policies

The following policies are designed to ensure you fully enjoy your spa experience

Spa Etiquette

We ask that you keep your voice low at all times, so you may enjoy your spa experience and as a courtesy to other spa guests, we also request that you turn your phone to vibrate or silent. Please refrain from using your cell phone for conversations; texting and checking emails is allowed.

Time of Arrival, Cancellations & No-Shows

Please arrive 15 minutes prior to your scheduled treatment time. This ensures you receive your full service. Arriving late will deprive you of precious minutes of your spa service. Full charge will apply. 24 hour cancellation policy for single appointments. 48 hours cancellation policy for multiple appointments (which include double services and group appointments). Failure to notify the spa of your cancellation "No-Show" will result in a $20 charge for each hour booked and will be invoiced. Treatment times and services you select are reserved specially for you,  we appreciate the courtesy of understanding these policies.

Gift Cards

For those special gifts, we suggest a PURE Gift Card. If you receive a Gift Card for a package or service that you don’t want, you may use the dollar value of that Gift Card towards any product you would like. Gift Cards cannot be redeemed for cash. Gift Cards are not replaceable if lost, stolen or destroyed. All prices are subject to change. Management reserves all rights.

When booking services with a Gift Card, PURE's Cancellations and No-Shows policy apply.

Children Policy

Due to safety and insurance concerns, we are unable to have children under the age of 10 yrs old in the spa. In consideration of other spa patrons, please make child care arrangements before coming to the spa.

Pure Organic Spa Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from pureorganicspa.ca (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

The Site is connected to Facebook for Social Shopping. As a result, a Facebook pixel tracks customer browsing behaviour on the Site. A browser-based ad blocker can prevent the Facebook pixel from sharing data.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHT
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@pureorganicspa.ca or by mail using the details provided below:

137 Pitt Street, Cornwall, ON, K6J3P5, Canada